CALL CENTRE AGENTS (X20 POSTS)
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South Africa
Expires: No expiry date
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Location: South Africa
Salary: Market Related
Job Type: Permanent
Industry: Telecommunications
Blue Label Telecoms invites suitably qualified applicants to apply for their Permanent Call Centre Agent Vacancies (X20 Posts). These vacancies were listed on the 24th October 2023
POSTS: CALL CENTRE AGENTS X20: BLC
JOB PURPOSE:
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
RESPONSIBILITIES:
Product/Service Information
- To answer calls in a prompt and efficient manner
- Log and resolve queries on Insight
- Provide accurate information to Dealers / Clients
- Provide administrative support to walk-in clients
- Provide accurate feedback to the business on queries and requirements
- Provide and update claimant information accurately on database
- Liaise with service providers to ensure appropriate quality and cost effective care
Product Knowledge
- To do research and gather information using available resources
- Provide customers with product and service information
Customer Service Mandatory
- To offer excellent customer service to all internal and external customers
- To display a customer orientation
- To embody the “customer is king” philosophy
Outbound Sales Duties and Responsibilities
- Be able to communicate both orally and in writing
- Must be skilled in closing the sale
- Must be organized, self-motivated, and possess excellent organizational and time management skills
- Ability to handle unforeseen goals
- Ability to work nights and weekends, as needed
- Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
- Analyze customer needs with limited customer engagement
- Relentlessly pursue clients, focusing on decision makers and influencers
- Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
- Develop and execute a strategic plan to achieve team / individual objectives when needed
- Inform and collaborate within and across departments to drive overall sales targets
- Establish and maintain relationships with current and prospective partners/dealers
- Drive customer acquisition strategies through both, inbound and outbound campaigns
- Coordinate implementation of sales strategies through marketing, product development, and customer service
- Manage customer inquiries and complaints
- Create and manage sales plans through line
- Help customers understand how our products and services meet their needs
- Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
- Engages decision makers in conversations regarding product or service
REQUIREMENTS:
- Matric
- Previous working experience as an Outbound Sales for (1) year
- Excellent communication, interpersonal and presentation skills
- Knowledge of Microsoft Office Suite
- Networking aptitude
- Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services
APPLICATIONS:
APPLY FOR THE BLUE LABEL TELECOMS PERMANENT CALL CENTRE AGENTS HERE
Closing Date: 13/11/2023