CALL CENTRE AGENTS (X20 POSTS) 

Location: South Africa
Salary: Market Related
Job Type: Permanent
Industry: Telecommunications

Blue Label Telecoms invites suitably qualified applicants to apply for their Permanent Call Centre Agent Vacancies (X20 Posts). These vacancies were listed on the 24th October 2023

POSTS: CALL CENTRE AGENTS X20: BLC

JOB PURPOSE:

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

RESPONSIBILITIES:

Product/Service Information

  • To answer calls in a prompt and efficient manner
  • Log and resolve queries on Insight
  • Provide accurate information to Dealers / Clients
  • Provide administrative support to walk-in clients
  • Provide accurate feedback to the business on queries and requirements
  • Provide and update claimant information accurately on database
  • Liaise with service providers to ensure appropriate quality and cost effective care

Product Knowledge

  • To do research and gather information using available resources
  • Provide customers with product and service information

Customer Service Mandatory

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation
  • To embody the “customer is king” philosophy

Outbound Sales Duties and Responsibilities

  • Be able to communicate both orally and in writing
  • Must be skilled in closing the sale
  • Must be organized, self-motivated, and possess excellent organizational and time management skills
  • Ability to handle unforeseen goals
  • Ability to work nights and weekends, as needed
  • Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
  • Analyze customer needs with limited customer engagement
  • Relentlessly pursue clients, focusing on decision makers and influencers
  • Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
  • Develop and execute a strategic plan to achieve team / individual objectives when needed
  • Inform and collaborate within and across departments to drive overall sales targets
  • Establish and maintain relationships with current and prospective partners/dealers
  • Drive customer acquisition strategies through both, inbound and outbound campaigns
  • Coordinate implementation of sales strategies through marketing, product development, and customer service
  • Manage customer inquiries and complaints
  • Create and manage sales plans through line
  • Help customers understand how our products and services meet their needs
  • Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
  • Engages decision makers in conversations regarding product or service

REQUIREMENTS:

  • Matric
  • Previous working experience as an Outbound Sales for (1) year
  • Excellent communication, interpersonal and presentation skills
  • Knowledge of Microsoft Office Suite
  • Networking aptitude
  • Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

APPLICATIONS:

APPLY FOR THE BLUE LABEL TELECOMS PERMANENT CALL CENTRE AGENTS HERE

Closing Date: 13/11/2023

Get FREE Courses PLUS Certificates Below – Just Register with email!

Virtual Assistant Course

Virtual Assistance Training Course with Certificate

See more...

Components of a safety management system

Free Health and Safety Certificate Course Online

See more...

Free

Computer Literacy Certificate Course Online

See more...


To apply for this job email your details to info@educourse.co.za


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.