Job Title: Help Desk Technician
Job Type: Contract
Salary: R15,000 per month
Job Location: Midrand, Gauteng, 1000, South Africa
Job Summary:
The Help Desk Technician provides first-line technical support to end-users within the organization, troubleshooting hardware, software, and network issues. This role is essential for maintaining the smooth operation of IT systems, ensuring that users receive prompt and effective support. The ideal candidate is a problem-solver with strong technical knowledge and excellent communication skills, capable of delivering high-quality service in a fast-paced environment.
Responsibilities:
Technical Support: Offer first-line support to users experiencing IT-related issues, including hardware, software, and network problems.
Troubleshooting: Diagnose and resolve technical problems by identifying the root cause and implementing solutions, either remotely or on-site.
User Assistance: Assist users with the setup and configuration of hardware, installation of software, and addressing any IT-related queries.
Ticket Management: Log, prioritize, and manage help desk tickets in the system, ensuring timely resolution of issues and appropriate escalation when necessary.
System Maintenance: Perform routine maintenance tasks, including software updates, system monitoring, and backups, to ensure optimal system performance.
Documentation: Maintain accurate records of all user interactions, troubleshooting steps, and resolutions in the help desk system.
Network Support: Assist with basic network troubleshooting, including connectivity issues, printer setup, and peripheral devices.
Training: Provide basic IT training and guidance to users on how to effectively use computer systems and software applications.
Compliance: Ensure all IT activities adhere to company policies, industry standards, and South African regulations, particularly concerning data protection and cybersecurity.
Customer Service: Maintain a high level of customer service, addressing user concerns professionally and efficiently.
Qualifications:
Grade 12/Matric.
A diploma or degree in Information Technology, or a related field will be an advantage.
Minimum of 2 years of experience in IT support, help desk, or a similar role.
Relevant IT certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), are advantageous.
Skills:
Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
Understanding of basic networking concepts and troubleshooting methods.
Excellent problem-solving and analytical abilities.
Ability to communicate technical information clearly to non-technical users.
Proficiency in help desk software and ticketing systems.
Strong organizational skills and ability to handle multiple tasks.
Customer-focused with a commitment to high-quality support.
Familiarity with IT regulations and data protection laws is a plus.
How to Apply:
Interested candidates should submit their CV using the submit resume button below:
Before applying for this position you need to submit your online resume. Click the button below to continue.
OR submit your CV to lisajames@recruitlink.co.za
Application Deadline: September 30, 2024