Job Title: Customer Support Clerk
Job Type: Full-time
Salary: R6 000 per month
Job Location: Durban, KwaZulu-Natal, 4001, South Africa
Job Summary:
We are seeking a dedicated and proactive Customer Support Clerk to join our team. The Customer Support Clerk will be the first point of contact for customers, providing high-quality support and assistance. The role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by delivering prompt and efficient service.
Responsibilities:
Respond to customer inquiries via phone, email, chat, or in-person with professionalism and courtesy
Assist customers with product or service information, order status, and troubleshooting
Resolve customer complaints and issues in a timely and effective manner, escalating complex issues as needed
Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies
Maintain detailed records of customer interactions and transactions in the CRM system
Provide feedback on common customer issues and suggest improvements to enhance service quality
Collaborate with other departments to resolve customer concerns and ensure a seamless experience
Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience
Stay informed about product updates, company policies, and industry trends to provide accurate information to customers
Assist with administrative tasks related to customer support, including filing and data entry
Requirements:
Grade 12 or equivalent qualification
Previous experience in a customer service or support role is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused approach
Proficiency in using CRM software and Microsoft Office Suite
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with strong organizational skills
Positive attitude and the ability to work well in a team environment
Flexibility to work varied shifts, including evenings and weekends if required
Application Deadline: October 30, 2024
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