5.1 How to deal with violence in the work place

The receptionist not only fetches you a glass of water or a cup of coffee as you go in, but they also get you to sign the guest log, point out the fire maps and plans, and you might even get a cool visitor ID badge! Plus Acts of workplace violence are experienced by office workers all around the world, and they are often taken for granted. Acts of workplace violence include things like physical and verbal assaults, threats, coercion, and intimidation.

  • Your goal in the event of a violent act is to help neutralize the person’s anger so that he or she can calm down and speak quietly and reasonably.
  • Don’t lose your cool.
  • Ask a co-worker for assistance so that management, security, the police, or paramedics can be contacted.
  • Pay attention to what’s being said. When hostile people believe they have your attention, they are less likely to act out physically.
  • Maintain eye contact with the other person. This also helps to calm the person down since he or she feels like you are paying attention to them.
  • Be nice and patient while waiting for assistance.
  • If someone threatens you with a weapon, follow his or her instructions and bid time.