3. Product Knowledge and Sales Techniques

lesson 3 focuses on product knowledge and sales techniques for call centre agents. It covers an overview of the company’s products and services, cross-selling and upselling techniques, the art of persuasive communication and closing the sale, and understanding customer needs. Call centre agents will learn how to effectively communicate the features and benefits of products and services, identify customer needs, and tailor their sales pitch accordingly. They will also develop skills to use persuasive communication to influence customers and close sales successfully. This lesson is critical to maximizing sales and revenue while also providing excellent customer service.