CUSTOMER SERVICE CONSULTANT

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Welcome to the Customer Service Consultant Certificate Course

Use this Information Box to Learn More about Enrolling into a Course or how to get your certificates easily.

Pass Mark
80%

Certificate
Yes

Assessments
After each Major Section/Module

Learning Material
Yes

Included in Transcript
Yes

1. Click “Take this Course” at the top of any course page, you have now enrolled successfully.

2. Click on Lesson 1 to Begin

Go to My Certificates from the menu or https://educourse.co.za/my-certificates/

You can view a List of all certificates you’ve received.

  • Definition and importance of customer service
  • Evolution of customer service
  • Role and responsibilities of a customer service agent
  • Verbal and non-verbal communication
  • Active listening techniques
  • Developing empathy
  • Handling difficult conversations
  • Identifying customer expectations
  • Customer segmentation
  • Anticipating and addressing customer needs
  • Creating positive customer experiences
  • In-depth understanding of the products or services offered
  • Handling product-related queries
  • Resolving issues related to products or services
  • Analytical thinking skills
  • Problem-solving techniques
  • Decision-making processes in customer service
  • Familiarity with customer service software
  • Use of CRM (Customer Relationship Management) systems
  • Social media and customer service
  • Dealing with angry or upset customers
  • Conflict resolution strategies
  • Turning negative experiences into positive ones
  • Professional communication
  • Business etiquette in customer service
  • Maintaining a positive and professional image
  • Feedback mechanisms
  • Learning from customer interactions
  • Implementing improvements in service delivery
  • Legal and ethical considerations in customer service
  • Privacy and data protection
  • Compliance with industry standards

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