Job Title: Call Centre Agent
Job Type: full-time
Salary: R6000 + COMM per Month
Job Location: Durban, KwaZulu-Natal, 4001, South Africa
A Call Centre Agent is responsible for handling inbound and outbound calls to sell products or services, provide information, and assist customers with their inquiries. The primary goal of a Call Centre Agent is to meet or exceed sales targets while maintaining high standards of customer service.
Key Responsibilities:
Sales and Upselling:
Make outbound calls to potential customers to promote products or services.
Identify customer needs and recommend appropriate products or services.
Upsell and cross-sell additional products or services to existing customers.
Customer Service:
Build strong customer relationships and retain existing clients by offering tailored solutions and personalized service.
Maintain a positive and empathetic attitude toward customers at all times.
Call Handling:
Manage a high volume of calls while maintaining a high level of efficiency and productivity.
Follow call scripts and guidelines to ensure consistency and quality in customer interactions.
Accurately document customer interactions and sales activities in the customer relationship management (CRM) system.
Performance Targets:
Achieve or exceed sales targets and performance metrics set by the management team.
Participate in regular training sessions to improve product knowledge, sales techniques, and customer service skills.
Provide feedback on customer trends and suggest improvements to enhance sales strategies.
Compliance and Quality Assurance:
Adhere to all company policies, procedures, and regulatory requirements.
Ensure all sales and service activities comply with relevant legal and ethical standards.
Participate in quality assurance processes and take corrective actions to improve performance.
Required Skills and Qualifications:
Education: Grade 12.
Experience: Previous experience in sales, customer service, or a call centre environment is preferred.
Communication Skills: Excellent verbal communication skills with the ability to persuade and negotiate effectively.
Computer Skills: Proficiency in using computers, CRM software, and other call centre tools.
Interpersonal Skills: Strong interpersonal skills with the ability to build rapport with customers.
Problem-Solving Skills: Ability to handle customer complaints and provide effective solutions.
Time Management: Ability to manage time effectively and handle multiple tasks simultaneously.
Team Player: Ability to work well in a team-oriented environment.
How to Apply:
Interested candidates should submit their CV using the submit resume button below:
Before applying for this position you need to submit your online resume. Click the button below to continue.
OR submit your CV to lisajames@recruitlink.co.za
Application Deadline: September 30, 2024